Introduction to IT Support
Welcome to IT Services!
We deliver our services through the Help Desk, which runs on ‘Jira’ (an 'Atlassian product).
When you need help, there are various ways of opening a ticket
Open the IT Services Portal using our forms helps us help you better.
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Email it.helpdesk@phy.cam.ac.uk (this is being phased out)
The IT office in Bragg is no longer our base of operations
Come and see us in RDC C2.002 if:
You think your machine is under threat or attack
AV suddenly fails in a meeting room or lecture theatre.
Once you have opened a ticket, you can monitor it in the Help Desk Portal using your My Open Tickets
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When your ticket is raised, you will receive a confirmation email. Replying to this email will generate a response in the ticket, but please read the footer of the email. Using the portal works better than email as you can see the full confirmation.
