Index

Mapping Network Drives Introduction BSS data is accessed using a BSS account. Most PCs in the Physics Department are accessed by logging in with a University account. To map a network drive from a Physics computer you will need to provide your BSS credent

Start File Explorer Right click “This PC” and select “Map Network Drive” Untitled.png Choose letter “H:” ideally or something nearby if it’s in use. Paste in path: \\ifs-prod-230-cifs.ifs.uis.private.cam.ac.uk\physics Click “Connect using different crede

Start File Explorer Click “This PC” o8MjILrkLogPF-9a0T6Az4j4y0bwOctr_DVUTxYYG2aJbRQbn8nJMAottZfO5myH26HWrP3hViIwvMklaVPswRaL-I26nG512YhjE-d03oaLvU8fn9lDjOnE4UopMMM-cFHkk8Y7z--XCJcKw7jb6FU Click “Computer” in the top menu and “Map Network Drive” 8S2m4L9ka

Visitor account extensions Please note IT Services do not undertake extensions to visitors' accounts - in Physics this is undertaken by HR. Receiving notification of an upcoming account closure from UIS If you are a visitor, you will receive an email UIS

Welcome to Cavendish! When you start at the Department of Physics, you will likely be using a networked computer. Having your CRSid active before you start will make things easier on your first day. You should have received your 'Registration confirmation

You may be using the desktop version of Microsoft Outlook with more than one email account - for example your personal one, and a shared team mailbox. You can’t do this in a single browser tab in Outlook Online (http://outlook.office365.com/ http://outloo

If you have been given access to an Exchange Online shared mailbox, sometime referred to as a role-based account, these instructions will adding the mailbox to the Outlook clients. Additional instructions can also be found on the UIS pages https://help.ui

Use cases include: Visitors without CRSid, collaboration with other organisations Points 1-2 show how to add an external user Points 3-7 show setup from the user’s perspective Point 8 → for Teams/SharePoint owners In Teams find your team and Manage team i

Instructions Open the Adobe Reader app and choose your file. Then click on the signature icon: image-20230517-133419.png Choose the Add signature option: image-20230517-133509.png You can then type, draw or import a signature: image-20230517-133616.png Af

Ensure you have permissions to access this mailbox. You may have to ask your line manager to request access is granted by IT Services. Assuming permissions are granted to your @cam account, open Outlook and click the File tab. Open Account Settings > Acco

The recommended method for accessing University email is via a web browser as we have found this to be most reliable and works cross platform The url is: https://outlook.office.com/mail/ https://outlook.office.com/mail/ If you need access to email when of

Information about Atlassian products used in the Cavendish Laboratory. Sub-pages Licences and usage Currently the Cavendish Laboratory is paying for the following Atlassian product licences: Product Plan Licensed users Licensed user type Jira Service Mana

Queue name Server Printer Location apricoh appcs Ricoh Ground floor

To block persistent junk mail senders you can easily create a rule for personal or shared mailboxes email accounts. Currently there is no bulk method to perform this. The University blocks thens of thousands of spam emails everyday and some will always cr

The signage.phy system supports two room booking systems, EventMAP’s Booker https://www.eventmapsolutions.com/products/booker and the open source MRBS (Meeting Room Booking System) https://mrbs.sourceforge.io/. This page details how to set up a Booker scr

It is a good idea to have multiple methods to authenticate to University (Microsoft) services in case you lose, damage or forget your primary method, e.g. your mobile phone. This document describes how to use an extension in the Edge browser to get a one

IT Services does not provide cables to research groups. All research IT equipment is purchased through grants. If you are a member of a group, you will need to request a purchase of the item you require through your Administrative Hub. This will be charge

The University is currently reviewing the provision of “cam.ac.uk http://cam.ac.uk” email addresses. Cambridge University Reporter No. 6656 (5 May 2022) https://www.admin.cam.ac.uk/cam-only/reporter/2021-22/weekly/6656/6656.pdf p.478 under “New policy gov

Navigate to https://www.lookup.cam.ac.uk/self https://www.lookup.cam.ac.uk/self and image-20250221-185253.png Find your Role and add a value to the field image-20250221-185338.png Crucially, change the visibility to University image-20250221-185451.png Sc

If you want to change how you are known at the University of Cambridge, you may wish to speak to your HR team. However in terms of what you share with others in the University, such as the name as displayed in Teams or Outlook, or the number of your desk-

February 2024 image-20240620-150057.png image-20240620-145955.png image-20240620-145839.png image-20240620-145924.png

Basic Troubleshooting: There are some basic troubleshooting steps you should check yourself before raising a ticket with IT. These steps will help resolve most issues you might come across on a PC: Turn your machine off and on again. This is very common s

The Physics department uses the University’s standard contract for disposal of computing devices and destruction of data assets (e.g. hard drives and SSDs). The contract is with Restore Technology and is separate from the standard WEE collections. Summary

Research groups Outline process The outline process would normally be as follows: Obtain approval from your Principal Investigator. Obtain a quote from IT Services. Your Administrative Hub purchases the computer, using your group’s approved funds. IT Serv

Confluence is a document creation system that integrates with Jira Service Management to provide knowledge base articles for your customers.

You can insert a numbered list in Confluence from the menu bar at the top of the page while editing. You can also use the forward slash key “/” to bring up the “Slash commands” and then select “Numbered list” from where you are in the page. However, you w

To connect to eduroam using the most up-to-date method, follow the instructions below: You will need a network access token. Go to tokens.uis.cam.ac.uk http://tokens.uis.cam.ac.uk, sign in with your University account and you will see this: image-20250513

TLDR; Watch a video! https://youtu.be/kJxZYWTXSFs?t=969 https://youtu.be/kJxZYWTXSFs?t=969 Starting halfway through, 15 minutes to the end. Navigate to your Intranet site, eg. https://universityofcambridgecloud.sharepoint.com/sites/PHY_INT_IT https://univ

If you are an owner of a Team site in SharePoint, you may wish to create document storage with specific permissions which are separate to the default document library. Create a Document Library From your SharePoint Home Page, click the Settings cog and se

To create your own space you’ll need to make sure you have your website doc ready and some tools installed. For Linux users For linux users can use either one of following ssh <CRSid>@cam.ac.uk mailto:tr497@cam.ac.uk@people.phy.cam.ac.uk slogin -X "<CRSid

Regulatory compliance It is imperative everyone is compliant with relevant data protection laws - in the UK these are primarily GDPR (General Data Protection Regulation https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-dat

UIS storage The UIS provides the following storage services: IFS - Institution File Storage https://help.uis.cam.ac.uk/ifs Research Computing Services offerings https://www.hpc.cam.ac.uk/research-data-storage-services: RDS - Research Data Store RFS - Rese

Additional Storage You may need or request additional storage; you have One Drive and Google Drive at your disposal, but we understand that sometimes these solutions are not viable. UIS provides storage with Google Drive and One Drive, information on whic

Following the termination of the UIS Dropbox service, Physics IT Services are now offering a successor Dropbox service (“Dropbox PHY”) to all users across the University. We are only offering the Advanced+ level of Dropbox account https://www.dropbox.com/

To use the shared MFD (Multi Function Devices) with the card readers installed you must install a client first. Instructions Download the software https://help.uis.cam.ac.uk/service/printing/print-deploy https://help.uis.cam.ac.uk/service/printing/print-

This is referencing the DS-Print devices that require a card to be presented before you can print or scan a document. Instructions Remove User Credentials Their credentials may still be stored with Windows. Open 'Credential Manager' found in 'Control P

Preamble Each Team in MS Teams has its own associated SharePoint site by default. You can tell it’s a Teams site by the Teams logo in the site header. image-20241107-094359.png Your 'Team Site' serves as a workspace for the documents and functionalities w

Eduroam is a service managed by UIS, unfortunately IT can only offer basic level support. There are a few simple things to check and try to get eduroam working: Check if there is an ongoing issue with UIS. You can check the status of their services here:

Email list requests The best way to run mailing lists in the University is using the Sympa/lists@cam.ac.uk facility. You can then manage lists, add and remove people from them, and people can ask to be added in or taken out of the list. There is a form to

All PCs must have their hard drives encrypted to comply with the AUP and SMP. Computers with a Windows operating system managed by IT Services use Bitlocker which is integrated with Windows. This ensures that the laptops are encrypted and that a copy of t

#outlook #email #backup Export .pst Open Outlook and select the relevant folder you wish to export/backup. This could be in a shared mailbox or a subfolder of your CRSid email. image-20240318-122335.png Go to File > Open/Export > Import/Export image-20240

Note: Generated by Gemini - amended to add Debian and Red Hat: You have a few reliable ways to find the Dell Service Tag on a Debian or Red Hat based desktop PC or laptop: Using the Terminal (Recommended for Ubuntu): This is the most common and straightfo

To find the Dell service tag or machine name of a system, you can typically look for a label on the physical device itself, often found on the bottom or back of the machine. If you are using a Windows-based system, you can also find this information using

A MAC (Media Access Control) address is a unique identifier assigned to network interfaces for communication on a LAN (Local Area Network). This is a sequence of six two-character hexadecimal numbers (comprising of the numbers 0 to 9 and/or letters A to F

To fix common issues, such as crashing, not loading or some error messages, you can repair your Microsoft Office apps. Go to: Settings > Apps > Installed apps > Microsoft 365 Apps for enterprise – en-us >Modify image-20250910-095738.png This needs admin t

A side effect of IFS is that when connecting to the Cambridge VPN the IFS mapping has to be remapped to connect, and then again when coming back to work and not using the VPN. A way to prevent this from happening, with no known issues so far, it to edit t

Subpages

Contents

We have found that the standard process to install some Minolta printers does not work with Windows 11. This article explains an alternative process which often overcomes the issues. Instructions Save this driver to your computer and extract it by right-

TAGS: #printer #add #install #driver #hp Brief help sheet to assist installing and adding HP printers/Drivers. * Be aware that wording may vary slightly between Windows 10 and 11 * Get latest drivers Go to the HP website: Official HP® Printer Drivers and

Installing Printers (Windows) TAGS: #printer #add #install #driver #konica # minolta #sharp #oki General Information Printers in the Rayleigh Library and Maxwell Centre are connected to a different system. These should be setup using the following UIS Ins

Welcome to IT Services! We deliver our services through the Help Desk, which runs on ‘Jira’ (an 'Atlassian product). When you need help, there are various ways of opening a ticket Open the IT Services Portal https://cavendish.atlassian.net/servicedesk/cus

Very broadly, think about what you do and how you interact with people. The intranet is aimed at all Physics people, everyone from undergraduates to emeritus professors, so consider how these people might be interested in what you and your team does. The

iPad Enrolment for Workshops Apple ID: You should have received a email to set up a apple id, this will create your user name CRSid@appleid.cam.ac.uk and give you a temporary password. Follow the email instructions to set up your ID and create your own

Introduction to IT Services https://cavendish.atlassian.net/wiki/x/AgDbN - Read this if you’re new to Physics 👀 Most viewed articles Add the most viewed documents by typing . 🕑 Recently updated You'll see the 5 most recently updated pages that you and y

Subpages Change history

Jira Service Management allows the creation of multiple service desks where service agents work on requests submitted as forms through a service portal, or as emails.

Go to “Finder” > “Go” > “Connect to Server” (or you can press “Command + K”) Screenshot 2024-05-29 at 09.07.16.png Enter smb:// + The name of the server (example: ifs-prod-230-cifs.ifs.uis.private.cam.ac.uk/physics) and then click “Connect”. Screenshot 20

You will need an Autodesk account to download and install their software. Most people in the department use the free Education licences. If you’re unsure of whether your role is eligible for this, check with your line manager. To register for an education

A document to help users connect to the Cambridge VPN. Creating VPN token: To create a Cambridge VPN token follow the link below to access your network access tokens. https://tokens.uis.cam.ac.uk/ https://tokens.uis.cam.ac.uk/ When creating the token, nam

TAGS: #toolkit Current Method - This could change subtly Special ACL’s General IT Services Group (default) Access group for IFS Phy IT Services - phy-3d4846d Extra group for access to non ITS Folders Access group for IFS Phy IT Services Admin Access - ph

Please refer to the UIS data storage page https://help.uis.cam.ac.uk/service/storage to view a variety of cloud and Cambridge-based storage options (details below). Cloud-based storage options OneDrive for Business https://help.uis.cam.ac.uk/service/stora

IT Services can be found in the following locations Bragg Building - Rm146 Behind the Pippard Lecture Theatre Stairs Ray Dolby Centre - C2.002 Generic Phone details : 01223 746750 Generic eMail : it.helpdesk@phy.cam.ac.uk mailto:it.helpdesk@phy.cam.ac.uk

Summary: If you are a University staff member, you should log into Jira using the Microsoft single sign-on option (you will see the Microsoft logo on the login screen) – do not manually create an account. Visitors can create an account manually, but don’t

image-20240426-143005.png Choose the download rather than the offline install. This is quicker over all and ensures you have the latest version. It will download an exe file which you need to run which then controls the installation of LabVIEW: image-2024

This article provides straightforward visual guidance which will enable you to go through Setup Assistant and start using your Mac. IT Services will have set your CRSid to have permissions to access the Mobile Device Management (MDM) platform that we use.

Using IT Office Deployment Server (laptop-relevant only) Brief Checklist [ ] Connect to red Deploy cable, power on, F12 one-time boot menu, use Onboard IPv4. [ ] Name computer using phy-xxxx-yyy convention (see below for details). [ ] Go through WDT op

TAGS: Blue #login #restricted #cyberessentials Contents: Purpose Creation of OU for FG devices Create a global security group to contain users GPO 4.1 Create GPO Edit GPO Test GPO applied Create two Lookup groups Link Blue access group to users lookup gro

Ensure that the requester already has access to the hr@phy.cam.ac.uk mailto:hr@phy.cam.ac.uk shared mailbox Add hrscanning@phy.cam.ac.uk mailto:hrscanning@phy.cam.ac.uk as an additional mailbox to the requester’s Outlook (local or web) Load the document

AGS: 1 #2 #3 Contents: Hostnames and hostname policy Adding a device to Blue AD 2.1 Windows device 2.2 Linux device Installing administrative toolkit, RSAT To make changes to PHY domain in Blue AD Changing a hostname Removing a device from Blue AD Move de

A brief guide to getting set-up in the lecture theatre. If you require any assistance then please submit a ticket to the IT services helpdesk via the portal following this link General IT help form https://cavendish.atlassian.net/servicedesk/customer/port

This page details how to install, use or borrow licences supported by IT Services. Origin Installation Instructions If you haven't already downloaded Origin, then do so from the Cavendish website: Cavendish Software - Origin https://www.phy.cam.ac.uk/intr

Below is a list of WordPress sites hosted by IT Services, separated by their status as public or internal use, and pending sites which are in development. Public sites Cambridge - UNAH https://unah.ep.phy.cam.ac.uk/ Cambridge Atom Scattering Centre https:

Access the account settings in Outlook File > Account Settings > Account Settings… Untitled.png Select your desired mailbox account to send the Mail Merge from image-20241217-134529.png Go to File > Options image-20241217-134903.png Mail > Sent Messages e

Link: SharePoint https://universityofcambridgecloud.sharepoint.com/_layouts/15/sharepoint.aspx This is an intro to managing SharePoint as a cloud storage service. Some information on SharePoint sites is still being determined by UIS. Any out of date info

If you have a document library or a list which you wish to share with other users, this is very simple. Any Team or site owner can do this, such is the design of SharePoint. In the area you wish to share, there will be a settings cog in the top right of y

It might be necessary to have to manually install a certificate to successfully use the VPN. Currently we’re unsure why this is the case, only that when the VPN instructions are followed, the result is a connection error stating “IKe authentication creden

Maple can provide an alternative to Mathematica. It is generally significantly cheaper, but there is no easy code portability between the two systems, so if you plan to migrate code would need to be rewritten. Further information: Generated by Gemini 2025

Queue name Server Printer Location

August 2024 Terms for clarification Outlook or Outlook for Windows: Formerly ‘New Outlook’ or Outlook (new), this is the Microsoft mail client which is being promoted by Microsoft. This is the version which Microsoft will be focusing development on as a r

Important note on Windows licences - April 2023 You may be receiving a message such as: "Your Windows licence will expire soon - you need to activate Windows in settings" even though in your settings you are told that "Windows is activated using your orga

Physics IT Services manages a mid-range compute cluster used for coursework and assignments. Please se the following form to submit your request. All requests are reviewed and approved by Ulrich Schneider on a priority basis. https://cavendish.atlassian.n

After testing, the most reliable, quickest and simplest way to migrate data to SharePoint is to use the Microsoft SharePoint Migration Toolkit. The simplest way to use it is to install it on the (Windows) machine where the original data is held. Process O

Locate the content you want to migrate in the old intranet. We’ll use this 'cleaning' page as an example. Copy the content from the main frame: image-20250121-150922.png Paste this into a new Word document image-20250121-151031.png Here we se that the tab

USB-C monitors There are several advantages of using a USB-C monitor: Single cable connection: USB-C monitors allow you to connect your computer or laptop to the monitor using a single cable, which can simplify your setup and reduce clutter. Power deliver

Tag 1#, Tag 2#, Tag 3# Create a blue format name for the device Print label with new name Rename the device with its phy-xxxx-xxx name Log as ITS-Admin Remove the device from the old domain Add/join the device to Blue i) Join the Blue AD domain. From Win

Requests to add an existing network drive Access to shared drives must always be authorised by HR or your PI.

Make sure you are using the most up-to date version of Microsoft Office tools. Older versions of Office have had their functionality removed and so you may find you are unable to open emails or Word documents, or maybe unable to edit an Excel spreadsheet.

Microsoft Office 2016 is now beyond standard support and no longer receives important security updates. If possible, we strongly recommend that you upgrade to Office 365. The following steps list the process to migrate to Office 365. In normal circumstanc

Office 2016 is end of life. First line response to a request for reactivation should be to uninstall it and install Office 365 which is the supported version of Office in the department. However it is still possible to activate a licence for Office 2016 a

Instructions for new-to-Cambridge user at PHY Task 1 - Activate ‘Raven’ New user needs Jackdaw registration sheet Existing member of staff to open a private browser, navigate to http://jackdaw.cam.ac.uk/signup http://jackdaw.cam.ac.uk/signup and ente

Instructions Installation - client software Download the client from the Origin website: Download Origin or OriginPro (originlab.com) https://www.originlab.com/demodownload.aspx Install the client software using an elevated account Select the “Install Pro

Clearing the Outlook Auto-Complete Cache (E-mail Cache) Instructions How to Clear Out Individual Entries: In the Outlook main window, start a new email by clicking the New Email button. n2842XMiEk6TNzpeq47Q31GFrHZPuPxtqZ3WzlmXxZ1oXeArqL4EVFODVLOYzxJO_OHu

This is a help sheet document to guide you through installing PaperCut Hive, associating your card with your account and printing. Getting started To get started with using PaperCut Hive, you will need to request an invitation to receive the “Welcome to P

How to install and print from the PaperCut Hive mobile app. Installing the Mobile App Click on Get App > Scan QR code SScreenshot 2024-07-31 161109.png Tap Copy code > Select the appropriate app store > Install app image1 (1).png Once installed tap “I hav

Infrastructure-as-a-service (IaaS) Information Technology Disaster Recovery (ITDR) Policy https://help.uis.cam.ac.uk/service/cloud-services/infrastructure-service-iaas/infrastructure-service-iaas-information UIS' centralised cloud services provides snapsh

Buildings

In this section Checking printer queues Linux $ lpstat list active print jobs $ lpstat -p list printers

If the print you are trying to print to is not responding and others are experiencing this as well, simply restarting the printer often fixes it. This is sometimes called Power-cycling. There could also be loose cables/not fully plugged in that need check

Linux has as built in printer function which simply needs the IP address of the device to be supplied - which is in fact buried in the instructions I sent over. Instructions start up the ‘printer’ function in Linux follow the add printer process, insert

This documentation is to help set the RDA up to run an event as a hybrid. Setting up the projectors Tap “Touch screen to begin” to power on the projectors. TouchBegin.jpeg When powered on, you’ll be asked which presentation mode to select. “Single Screen”

Projector and PowerPoint Set Up Tap on “Touch screen to begin.” TouchBegin.jpeg Then tap onto “Dual Screen.” Dual.jpeg While you are waiting for the projectors to turn on, power on the lecture PC which is located underneath in the cabinet. This will then

The approach to reception email was clarified in summer 2024. This is very simple: each building has its own mailbox since receptionists often move between buildings. Workflow instructions Please follow these instructions to avoid confusing which mailbox

Contents University (UIS) VPN service The UIS operate a VPN service for the University - you can find details about that here: https://help.uis.cam.ac.uk/service/network-services/remote-access/uis-vpn https://help.uis.cam.ac.uk/service/network-services/re

KB: Remove Outlook Profile from shared lab computer #Outlook #Profile #undergraduate #labs Scenario: Student leaves Outlook logged in Open Control Panel using windows search box (you may need to view small icons), open Mail (Microsoft Outlook) image

If your PC is already on BlueAD, please simply submit a RDC Migration Issues request in the Helpdesk Portal https://cavendish.atlassian.net/servicedesk/customer/portal/1/group/27/create/231. Blue AD computers have a sticker with device name of the format

#permissions #cambridge #chrome By default, some Google services are disabled, for example Maps. Users may receive this message: image-20240625-140558.png Users are able to remedy this themselves using the link: https://preferences.g.apps.cam.ac.uk/ https

Windows Connecting to the VPN in Windows MacOS Remote Connection to Windows From Mac Introduction Connection to network resources in the RDC is only available from the RDC wired network. To allow remote access, including from other Physics buildings and E

Windows https://cavendish.atlassian.net/wiki/spaces/ITHD/pages/857341954/Setting+up+the+Physics+VPN#Windows-11-setup-guide Connecting to the VPN in Windows https://cavendish.atlassian.net/wiki/spaces/ITHD/pages/857341954/Setting+up+the+Physics+VPN#Connect

#SharePoint #OneDrive #Microsoft #MS365 This guide is intended to assist non-University of Cambridge users access documents shared with them from OneDrive within the University of Cambridge. In this example I am using gmail, but Microsoft use ‘someone@exa

#Collaboration #SharePoint #Office #Office365 OneDrive * UPDATE * Users will now need to register for a Microsoft account to access files in UoC Microsoft Tenancy - see this article https://cavendish.atlassian.net/wiki/x/A4BWEg Open the folder in OneDrive

For example to people who only need very limited access, i.e. temporary staff. #SharePoint #Access #Permissions #Files #Sharing Navigate to the specific folder in SharePoint, from the … menu, select Manage Access image-20230915-154056.png Click Share and

Instructions Open the document in Foxit Reader and choose the Fill and Sign feature: image-20230517-125227.png Click on Manage Signatures and then Create Signature: image-20230517-125749.png You will then be given the option to type your name, draw a sign

Subpages Change history

Contents

Contents

Open your Google Calendar calendar.google.com http://calendar.google.com and click the settings cog / gear icon > Settings. Select the calendar you want to sync to Google in the left pane and select Integrate calendar image-20250911-101552.png Scroll down

Installation Scripts: The scripts are hosted on our Windows Software deployment share: \\phy-deploy.blue.cam.ac.uk\Software\ You will need cifs-utils to mount the share with cifs and use your University CRSid and password, for example: mount.cifs -o us

For support please submit a request to the IT Services Helpdesk here: https://cavendish.atlassian.net/servicedesk/customer/portal/1 https://cavendish.atlassian.net/servicedesk/customer/portal/1 Desktop Environment Desktops and servers in TCM are running U

Problem Add a short description of the problem. Solution Describe how someone would solve the problem in a short, step-by-step guide: Add steps that are simple and self-contained Add illustrations to instructions by typing /image Stick to 3-5 steps per t

Go to the Java downloads page for CUFS here: CUFS Java Downloads | UFS (cam.ac.uk) https://ufs.admin.cam.ac.uk/cufs-java-downloads Select the latest tested release and your operating system (the dates and version number will change): image-20240605-132642

Generated by Gemini 2025-07-01 - prompt: “Can I use Gemini generated content in our in-house knowledge base system?” Yes, you generally can use Gemini-generated content in your in-house knowledge base system, especially if you are using a paid version lik

Content Introduction Landing page Home page Add new funding calls Email Embedded URL link Introduction This user manual will help to create a funding call which invites researchers to apply for grant awards based on proposed research submissions. In this

Microsoft Edge is the replacement for Internet Explorer, the old default browser for Microsoft Windows computers. Many people in the University have multiple identities or accounts for various institutions, eg. a college and their main @cam.ac.uk account,

#SharePoint #Teams #Files #Access #Permissions #Miscrosoft365 #Onboarding #New #User You will need to know where the desired files are located. Open Teams and click the Files tab, then locate your files. image-20230915-124421.png We see that each Hub’s fi

General Atlassian YouTube channel videos https://www.youtube.com/c/Atlassian/videos Forms 30 Days of Form Demos Rich text formatting https://www.youtube.com/watch?v=8sdfh9zdETc Field and question types https://www.youtube.com/watch?v=oUTgVgmz_no Dynamic f

Approving Industrial Visitors image-20251023-122334.png

Here is a list of common issues you might come across while setting up and using your VPN. VPN Credentials When connecting to the VPN, you may get prompted to enter your credentials. This is not you CRSID. Your credentials for your VPN can be found here:

Summary IT Services supports two website content management systems (CMS) - Drupal, which is offered centrally by UIS (help available here https://help.uis.cam.ac.uk/service/website-resources/web-application-development/drupal), and WordPress - which is h

Subpages Change history

A) Download and installation of the printer driver Download the correct, OS dependent, driver from the manufacturer’s site as a .dmg plus any accompanying text file Using Finder to locate the files in Downloads Double click the .dmg to mount it. This

Frequently asked questions about Microsoft Windows 11: Can my device run Windows 11? Microsoft only officially supports 8th generation and later Intel CPUs on Windows 11. If your processor is older than this (7th generation and below), there is no officia

The UIS switched their Windows licensing server from kms.csx.private.cam.ac.uk http://kms.csx.private.cam.ac.uk to uis-kms01.blue.cam.ac.uk http://uis-kms01.blue.cam.ac.uk. Therefore on expiry of your current windows licence, which used the old server, t

UIS central WSUS is auto-approving patches and sending them out. There will be policies put in place soon, meanwhile, updates will be manually installed and managed. They can be managed by GPOs from within BlueAD and any stray domain not yet consumed by B

The Department of Physics participates in a University-wide site licence for Wolfram Mathematica through their reseller Academia. The current 3-year licence agreement runs from June 2022 to June 2025. Process Navigate to https://www.wolfram.com/siteinfo/

Summary IT Services offer a WordPress hosting service. We aim to provide a service that meets most common needs, but if you have more complex requirements you may wish to consider a third-party WordPress hosting service. We are aware that “Mythic Beasts h