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You can raise a request for IT Services Help Desk using the forms provided. Please try to use an appropriate form if one is available, as these ask the specific questions we need to know to help you as quickly as possible.
To obtain storage in Dropbox, please complete the form below to set out your requirement, and a short summary of your use case
Required fields are marked with an asterisk*
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It is important that you provide contact details other than your University email so that we can provide assistance if your University account is affected by the attack.</p>","callToAction":"Cyber Incident Report","introHtml":"<p>Use this form to report a suspected Cyber Incident.</p>","icon":11231,"iconUrl":"https://cavendish.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11231","groups":[17],"key":""},{"id":"499","name":"Dropbox Storage request","descriptionHtml":"<p><span class=\"image-wrap\" style=\"float: left\"><img src=\"https://cavendish.atlassian.net/rest/api/2/universal_avatar/view/type/SD_REQTYPE/avatar/10748\" style=\"border: 0px solid black\"></span></p>\n<h1><a name=\"%26nbsp%3BDropboxstoragerequestform\" target=\"_blank\"></a> Dropbox storage request form</h1>\n<h3><a name=\"ToobtainstorageinDropbox%2Cpleasecompletetheformbelowtosetoutyourrequirement%2Candashortsummaryofyourusecase\" target=\"_blank\"></a>To obtain storage in Dropbox, please complete the form below to set out your requirement, and a short summary of your use case</h3>","callToAction":"Dropbox Storage request","introHtml":"<p>Request cloud storage in the Physics-led Dropbox Team - available to all University staff.</p>\n<p>For general Dropbox enquiries (eg. support), please submit a General IT Help form: <a href=\"https://cavendish.atlassian.net/servicedesk/customer/portal/1/group/17/create/1\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://cavendish.atlassian.net/servicedesk/customer/portal/1/group/17/create/1</a></p>","icon":10748,"iconUrl":"https://cavendish.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10748","groups":[242,611],"key":""},{"id":"631","name":"Event/lecture support request","descriptionHtml":"<p>Please note, you must give a minimum of 7 days notice for event support requests</p>","callToAction":"Event/lecture support request","introHtml":"<p>Request audiovisual support for an event or lecture.</p>","icon":10562,"iconUrl":"https://cavendish.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10562","groups":[19],"key":""},{"id":"1","name":"General IT help form","descriptionHtml":"<p><span class=\"image-wrap\" style=\"float: left\"><img src=\"https://cavendish.atlassian.net/rest/api/2/universal_avatar/view/type/SD_REQTYPE/avatar/10541\" height=\"40\" style=\"border: 4px solid white\"></span></p>\n<h1><a name=\"GeneralIThelpform\" target=\"_blank\"></a>General IT help form</h1>\n<h3><a name=\"Requestassistancewithissueswhicharen%27tcoveredbyourotherforms.\" target=\"_blank\"></a>Request assistance with issues which aren't covered by our other forms.</h3>","callToAction":"General IT help form","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10541,"iconUrl":"https://cavendish.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[17],"key":""},{"id":"1308","name":"Jira Feature","descriptionHtml":"<p>Summarise the feature and specify which Space (project) you are working in</p>","callToAction":"Jira Feature","introHtml":"<p>Change requests for Department of Physics Jira projects</p>","icon":11198,"iconUrl":"https://cavendish.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11198","groups":[611],"key":""},{"id":"1240","name":"Jira Feedback","descriptionHtml":"","callToAction":"Jira Feedback","introHtml":"<p>Provide feedback for our service management</p>","icon":10549,"iconUrl":"https://cavendish.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[17],"key":""},{"id":"566","name":"lookup.phy","descriptionHtml":"<p><span class=\"image-wrap\" style=\"float: left\"><img src=\"https://cavendish.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499\" height=\"40\" style=\"border: 0px solid white\"></span></p>\n<h1><a name=\"%26nbsp%3Blookup.phy\" target=\"_blank\"></a> lookup.phy</h1>\n<h3><a name=\"Requestassistancewithlookup.phytheUniversityskillsandplaceslookupsystemdevelopedbyPhysicsITServices.\" target=\"_blank\"></a>Request assistance with lookup.phy - the University skills and places lookup system developed by Physics IT Services.</h3>","callToAction":"lookup.phy","introHtml":"<p>Request assistance with lookup.phy - the University skills and places lookup system by Physics IT Services.</p>","icon":10499,"iconUrl":"https://cavendish.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[242],"key":""},{"id":"227","name":"Managed printer issue","descriptionHtml":"<p><span class=\"image-wrap\" style=\"float: left\"><img src=\"https://cavendish.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10529\" height=\"40\" style=\"border: 0px solid white\"></span></p>\n<h1><a name=\"%26nbsp%3BManagedprinterissueform\" target=\"_blank\"></a> Managed printer issue form</h1>\n<h3><a name=\"Managedprinters%28multifunctiondevicesor%26quot%3BMFDs%26quot%3B%29aresupportedbyITServicesletusknowaboutanyproblemsyouarehavingwiththesedevicesusingthisform.\" target=\"_blank\"></a>Managed printers (multi-function devices or \"MFDs\") are supported by IT Services - let us know about any problems you are having with these devices using this form.</h3>","callToAction":"Managed printer issue","introHtml":"<p>Let us know if if you have a managed printer issue</p>","icon":10529,"iconUrl":"https://cavendish.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10529","groups":[27],"key":""},{"id":"33","name":"Network drive issue","descriptionHtml":"<h2><a name=\"Networkdriveissue\" target=\"_blank\"></a>Network drive issue</h2>\n<h3><a name=\"Thisformasksspecificquestionsrelatedtonetworkdrivesavailabletoyourdevice.Additionalquestionsmayappeardependingonyouranswers.\" target=\"_blank\"></a>This form asks specific questions related to network drives available to your device. Additional questions may appear depending on your answers.</h3>","callToAction":"Network drive issue","introHtml":"<p>Report an issue with a network/cloud-based storage drive.</p>","icon":10503,"iconUrl":"https://cavendish.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[16],"key":""},{"id":"30","name":"Non-RDC migration network devices access issues/requests","descriptionHtml":"<p><span class=\"image-wrap\" style=\"float: left\"><img src=\"https://cavendish.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503\" height=\"40\" style=\"border: 0px solid white\"></span></p>\n<h1><a name=\"%26nbsp%3BNonRDCmigrationnetworkdevicesaccessissues%2Frequestsform\" target=\"_blank\"></a> Non-RDC migration network devices access issues/requests form</h1>\n<h3><a name=\"Thisformasksspecificquestionsrelatedtoaddingyourdevicestothewirednetwork.Additionalquestionsmayappeardependingonyouranswers.\" target=\"_blank\"></a>This form asks specific questions related to adding your devices to the wired network. Additional questions may appear depending on your answers.</h3>","callToAction":"Non-RDC migration network devices access issues/requests","introHtml":"<p>Use this form to raise an issue about network access issues for an existing device (non-RDC migration).</p>","icon":10503,"iconUrl":"https://cavendish.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[16],"key":""},{"id":"565","name":"ooh.phy","descriptionHtml":"<p><span class=\"image-wrap\" style=\"float: left\"><img src=\"https://cavendish.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10488\" height=\"40\" style=\"border: 0px solid white\"></span></p>\n<h1><a name=\"%26nbsp%3Booh.phy\" target=\"_blank\"></a> ooh.phy</h1>\n<h3><a name=\"Requestassistancewithooh.phytheoutofhours%2FbuildingoccupancyregistersystemdevelopedbyPhysicsITServices.\" target=\"_blank\"></a>Request assistance with ooh.phy - the out of hours/building occupancy register system developed by Physics IT Services.</h3>","callToAction":"ooh.phy","introHtml":"<p>Request assistance with ooh.phy - the out of hours/building occupancy register system developed by Physics IT Services.</p>","icon":10488,"iconUrl":"https://cavendish.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10488","groups":[242],"key":""},{"id":"1442","name":"Password Reset Request","descriptionHtml":"<p>We will only be able to reset your password if your UIS institution is Physics. If your affiliation is complex eg. split between 2 departments or a college and Physics, we may not be able to help you. If you are TES, unfortunately, we will not be able to help you.</p>","callToAction":"Password Reset Request","introHtml":"<p>Resetting your University Account (formerly Raven) Password</p>","icon":10624,"iconUrl":"https://cavendish.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10624","groups":[18],"key":""},{"id":"231","name":"RDC migration - device connection request","descriptionHtml":"<p><span class=\"image-wrap\" style=\"float: left\"><img src=\"https://cavendish.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503\" height=\"40\" style=\"border: 0px solid white\"></span></p>\n<h1><a name=\"%26nbsp%3BRDCmigrationdeviceconnectionrequest\" target=\"_blank\"></a> RDC migration - device connection request</h1>\n<h3><a name=\"Makearequesttoconnectyourdevice%28s%29totheRDCnetwork.\" target=\"_blank\"></a>Make a request to connect your device(s) to the RDC network.</h3>","callToAction":"RDC migration - device connection request","introHtml":"<p>Request Ethernet (wired) access for your devices to the RDC network, which is managed by UIS. RDC ports will not work by default until an activation request is actioned.</p>","icon":10503,"iconUrl":"https://cavendish.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[16],"key":""},{"id":"9","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"<p>For example, a new mouse or monitor.</p>","icon":11052,"iconUrl":"https://cavendish.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11052","groups":[27],"key":""},{"id":"1019","name":"SharePoint / Intranet issue","descriptionHtml":"","callToAction":"SharePoint / Intranet issue","introHtml":"<p>Query about SharePoint including any Intranet sites</p>","icon":11015,"iconUrl":"https://cavendish.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11015","groups":[611],"key":""},{"id":"22","name":"signage.phy","descriptionHtml":"<p><span class=\"image-wrap\" style=\"float: left\"><img src=\"https://cavendish.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512\" height=\"40\" style=\"border: 0px solid white\"></span></p>\n<h1><a name=\"%26nbsp%3Bsignage.phy\" target=\"_blank\"></a> signage.phy</h1>\n<h3><a name=\"Requestassistancewithsignage.phytheUniversitydigitalsignagesystemdevelopedbyITServices.\" target=\"_blank\"></a>Request assistance with signage.phy - the University digital signage system developed by IT Services.</h3>","callToAction":"signage.phy","introHtml":"<p>Request assistance with signage.phy - the University digital signage system developed by Physics IT Services.</p>","icon":10512,"iconUrl":"https://cavendish.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[242],"key":""},{"id":"1206","name":"Stores Enquiry","descriptionHtml":"","callToAction":"Stores Enquiry","introHtml":"<p>For use by Physics Stores team for questions about deliveries</p>","icon":11165,"iconUrl":"https://cavendish.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11165","groups":[17],"key":""},{"id":"223","name":"Student Compute Server Request","descriptionHtml":"<p><span class=\"image-wrap\" style=\"float: left\"><img src=\"https://cavendish.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10485\" height=\"40\" style=\"border: 0px solid white\"></span></p>\n<h1><a name=\"%26nbsp%3BStudentComputeServiceRequestform\" target=\"_blank\"></a> Student Compute Service Request form</h1>\n<h3><a name=\"Requestresourceonourstudentcomputeserver.\" target=\"_blank\"></a>Request resource on our student compute server.</h3>","callToAction":"Student Compute Server Request","introHtml":"<p>Request resource on compute server</p>","icon":10485,"iconUrl":"https://cavendish.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10485","groups":[241],"key":""},{"id":"235","name":"VPN access request","descriptionHtml":"<p><span class=\"image-wrap\" style=\"float: left\"><img src=\"https://cavendish.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10477\" height=\"40\" style=\"border: 0px solid white\"></span></p>\n<h1><a name=\"%26nbsp%3BVPNaccessrequestform\" target=\"_blank\"></a> VPN access request form</h1>\n<h3><a name=\"RequestaccesstothePhysicsVPNthisistheVPNservicerequestforexternalconnectionintotheRDC.\" target=\"_blank\"></a>Request access to the Physics VPN - this is the VPN service request for external connection into the RDC.</h3>","callToAction":"VPN access request","introHtml":"<p>Request access to the Physics VPN - this is the VPN service required for external connection into the RDC.</p>","icon":10477,"iconUrl":"https://cavendish.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10477","groups":[16],"key":""},{"id":"567","name":"wordpress.phy","descriptionHtml":"<p><span class=\"image-wrap\" style=\"float: left\"><img src=\"https://cavendish.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10782\" height=\"40\" style=\"border: 0px solid white\"></span></p>\n<h1><a name=\"%26nbsp%3Bwordpress.phy\" target=\"_blank\"></a> wordpress.phy</h1>\n<h3><a name=\"Requestassistancewithwordpress.phyITServices%27WordPresshostingservice.\" target=\"_blank\"></a>Request assistance with wordpress.phy - IT Services' WordPress hosting service.</h3>","callToAction":"wordpress.phy","introHtml":"<p>Request assistance with wordpress.phy - IT Services' WordPress hosting service.</p>","icon":10782,"iconUrl":"https://cavendish.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10782","groups":[242],"key":""},{"id":"16","name":"Create a post-incident review","descriptionHtml":"","callToAction":"Create a post-incident review","introHtml":"<p>Document and share learnings from an incident so that it doesn't happen again</p>","icon":10523,"iconUrl":"https://cavendish.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[],"key":""},{"id":"1508","name":"Data Breach Incident","descriptionHtml":"","callToAction":"Data Breach Incident","introHtml":"<p>Logging actual or suspected incidents of data breach</p>","icon":11334,"iconUrl":"https://cavendish.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11334","groups":[],"key":""},{"id":"10","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://cavendish.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"2","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":10518,"iconUrl":"https://cavendish.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[],"key":""},{"id":"3","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"<p>Raise a request to ask for temp wifi access for guests.</p>","icon":10519,"iconUrl":"https://cavendish.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10519","groups":[],"key":""},{"id":"230","name":"HR Notification","descriptionHtml":"","callToAction":"HR Notification","introHtml":"<p>New starters or leavers added</p>","icon":10518,"iconUrl":"https://cavendish.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[],"key":""},{"id":"15","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10520,"iconUrl":"https://cavendish.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"6","name":"New account request","descriptionHtml":"<p>Instructions</p>","callToAction":"New account request","introHtml":"<p>Request a new account for a system.</p>","icon":10517,"iconUrl":"https://cavendish.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[],"key":""},{"id":"11","name":"New mobile device","descriptionHtml":"","callToAction":"New mobile device","introHtml":"<p>Need a mobile phone or time for replacement? Let us know.</p>","icon":10534,"iconUrl":"https://cavendish.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[],"key":""},{"id":"23","name":"New starter - IT set up","descriptionHtml":"<p>Let us know about the IT needs of a new person joining the Cavendish.</p>","callToAction":"New starter - IT set up","introHtml":"<p>Request IT device and account set up for a new employee in Physics.</p>","icon":10517,"iconUrl":"https://cavendish.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[],"key":""},{"id":"32","name":"old_Event/lecture support request","descriptionHtml":"<p><span class=\"image-wrap\" style=\"float: left\"><img src=\"https://cavendish.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10562\" height=\"40\" style=\"border: 0px solid white\"></span></p>\n<h1><a name=\"%26nbsp%3BEvent%2Flecturesupportrequestform\" target=\"_blank\"></a> Event/lecture support request form</h1>\n<h3><a name=\"LetusknowaboutaneventyouwantIT%2Faudiovisualsupportfor.NotethatfilmingandphotographyrequestsshouldbedirectedtotheCommunicationsteam.\" target=\"_blank\"></a>Let us know about an event you want IT/audiovisual support for. 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